Zipline FActs & FAQ's

Our helmets allow you to wear your own hats. Ball caps are best, we don’t recommend cowboy hats or sombreros. Of course we have a great selection of ball caps in our store for purchase.

We use full body harnesses and we have heard from some guests that tank tops are uncomfortable to due to chaffing…your choice. We also have a great selection of t-shirts for sale in the store.

This is serious, ladies. Short shorts have the same “chaffing” effect as tank tops. We recommend longer shorts, pants, or yoga pants. Gentlemen, those thin lightweight basketball/athletic shorts tend to creep up, making it….ummm…awkward. We recommend more sturdy shorts.

Closed toed shoes are just that, your toes must be covered. We recommend tennis shoes or hiking boots. Water socks/reef shoes are fine, and we have a nice selection to choose from in our store.

Our tour goes through the jungle and above the forest. The second part of the tour you will be in direct sunlight. We recommend your favorite sunscreen on sunny days.

We allow sunglasses on tour, just make sure they fit securely. We sell polarized shades in our store as well as those nifty sunglasses cords to hang them from your neck.

You are welcome to bring your own camera. Just remember to tie it down and that we are not responsible for items lost on the tour.

Yes, we have mosquitos. They typically come out more during cloudy overcast days or after it rains. With Kauai’s unpredictable weather, we recommend bringing bug spray. And guess what? If you don’t have any, we have some to choose from for purchase in our store.

24 hour cancellation period. Cancellations within 24 hours are subject to a 50% charge. No charge will be incurred for cancellations made outside of the cancellation periods. “No Shows” at tour time will incur a 100% charge of the individual tour price. No refunds will be issued once the tour has commenced. If booked directly with us, give us a call at 808-742-2734 to cancel your reservation. Reservations made through resellers are subject to reseller rules and regulations. Contact your booking agent for specific details.

48 hour cancellation period. Cancellations within 48 hours are subject to a 50% charge. No charge will be incurred for cancellations made outside of the cancellation periods. “No Shows” at tour time will incur a 100% charge of the individual tour price. No refunds will be issued once the tour has commenced. If booked directly with us, give us a call at 808-742-2734 to cancel your reservation. Reservations made through resellers are subject to reseller rules and regulations. Contact your booking agent for specific details.

72 hour cancellation period. Cancellations within 72 hours are subject to a 50% charge. No charge will be incurred for cancellations made outside of the cancellation periods. “No Shows” at tour time will incur a 100% charge of the individual tour price. No refunds will be issued once the tour has commenced. If booked directly with us, give us a call at 808-742-2734 to cancel your reservation. Reservations made through resellers are subject to reseller rules and regulations. Contact your booking agent for specific details.

7 day cancellation period. Cancellations within 7 days are subject to a 50% charge. No charge will be incurred for cancellations made outside of the cancellation periods. “No Shows” at tour time will incur a 100% charge of the individual tour price. No refunds will be issued once the tour has commenced. If booked directly with us, give us a call at 808-742-2734 to cancel your reservation. Reservations made through resellers are subject to reseller rules and regulations. Contact your booking agent for specific details.

No shows are a 100% charge. Check in is 30 min prior to tour time. Final check in is 10 min before the start of the tour. Participants not checked in at the office 10 min prior to the start time will miss the tour and are subject to the cancellation policy.

No refunds will be given for adults or children who do not complete the tour.

Rain or shine, we still zipline!